WordQ Standard / Pro v6 for macOS Support

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General FAQ

  • WordQ is shipped with phonetic prediction turned off. For any existing user, you can turn it on from the Options menu: Options -> Prediction -> Prediction -> Check / uncheck “Predict words based on phonetic spelling."

    If you are creating a new user, you can also turn it on by checking a box that you'll see immediately after choosing your vocabulary during the New User Setup Wizard (English and French only).

  • WordQ v5 cannot co-exist with WordQ v6 on the same machine.  WordQ 5 will be overwritten by WordQ 6 and so any roll back to v5 will require a reinstall.

  • Quillsoft recommend the use of WordQ in Safari as this provides the greatest level of compatibility / accessibility. Whilst WordQ will work in other browsers including Chrome we are aware of some issues resulting from using browsers other than Safari

  • No.  WordQ for macOS will automatically identify the system language being used, either English or French and set the User Interface to that language.  Support for either language is then chosen when setting up the user profile of which there can be multiple.

  • We are aware that in the specific case of Google Docs being edited in Safari, the WordQ prediction window does not track the text insertion point. i.e. The window will not follow the typing and an option can be to lock the prediction in to a position on the screen where you feel comfortable.  This can be done by going to options - word prediction - selecting "Leave in Place"

  • Proofreading in WordQ for macOS works within one paragraph only and will not read back a selection that spans multiple paragraphs.

  • WordQ by design interacts with the physical keyboard buffer, not all OSK’s interact with this system function. Operating system updates continually change the interaction between OSK and the main system functions. WordQ may or may not work with an OSK.

  • WordQ 5 offers an integrated PDF feature. However, WordQ requires that PDF documents be accessible, that is, they must have underlying readable text. If you create a PDF document by scanning, be sure to turn on the option on your scanner (which may be a school copier for example) to create searchable text, which will make it accessible.

  • You may see the message “Unable to read the selected text. Your application may not support this feature.” You must first highlight the text in the document and then press the Read button.

  • The font size in the prediction box is smaller than the document text. Choose a larger font in the prediction box to match the document font. The box automatically positions itself with respect to the text depending on its font size.

  • This is an application limitation. It is recommended to set the prediction window to "Leave in Place”.

  • The trial software is the same as the full product, except it expires after 30 days unless you purchase a license. You can activate an expired trial at anytime, even if it's past the initial 30 days.

  • You can use WordQ to read a printed textbook or some other source. To do this you will need to scan the book with a scanner that has Optical Character Recognition (OCR) capability. OCR converts the photo that the scanner takes into text that programs like WordQ can read.

    Once you have the text file that the OCR program created, open it in a word processor, like Microsoft Word or Notepad and use the "Read" feature in WordQ to have it read back to you.

Updates & Fixes

    • Inclusion of phonetic prediction in both English & French

    • Choice of colour functionality for phonetic, ThoughtQ and My Topic predictions

    • User interface changes to allow for the turning on and off of phonetic prediction

    • Improved compatibility / accessibility in Safari (Recommended Browser)

    • Introduction of Speech Recognition / Speech to Text - 

    • New Topics Interface - WordQ now provides a separate window allowing the user to build word banks

  • Some users reported that WordQ was continuing to prompt for an activation code after a previous successful registration. This issue has been fixed.

    WordQ no longer predicts common word combinations following a hyphen in French.

    A bug has been fixed where replacing a hyphenated word did not replace both halves of the word.

    There have been some small edits to the word prediction language models.

  • - Improved functionality for a long document (with title page) in MS Word desktop.

    - Added a message when the user attempts to open a PRO vocabulary with STD WordQ.

    - Accumulated minor bug fixes (including certain permission fixes).

  • - Fixed problems with injecting predicted words in MS Word online.

    - Fixed a problem where there was no word-by-word highlight in proofreading mode in MS Word online.

    - A workaround to unexpected caret position in MS Word online after leaving proofreading mode. 

    - A workaround to the occasional blank prediction list after restoring MS Word online tab in Chrome browser.

    - Editing of some questionable word combinations in word prediction models.

    - Fixed license file permission problem.

    - Assorted other bug fixes and improvements.

  • The following issues are fixed in WordQ Mac v5.4.0

    - in-context word prediction and proofreading failing in MS Word desktop in MacOS 14+

    - PDF reader/viewer crashing if content contains a "%" sign.

    - prediction word list disappearing in browser applications

    - prediction word list flashing on and off in browser applications

    - prediction word list not able to be repositioned when left in place

    Note: Set prediction word list to "Leave in place" when using online applications such as Google Docs and MS Word online.

  • WordQ has been updated to support Sonoma and Sequoia. Under Options>Check for Updates to update.

  • This problem can arise if the user does not give permission, upon WordQ installation, to allow Disk Access. Without permission WordQ cannot write the necessary file to record the 'most recently used' user profile to the Documents>WordQ folder. To correct this situation, go to 'System Settings>Privacy & Security>Full Disk Access'. Look for WordQ in the list and ensure it is turned on. If it is not in the list, click on the + button at the bottom and browse to find and select the WordQ application in the folder 'Applications>WordQ'. Then ensure it is turned on in the list.

  • Accessibility permissions are required. You may need to reset/toggle the following settings off/on.

    1. Open System Preferences and choose Security & Privacy.

    2. Click the Privacy tab and choose Accessibility from the list in the left panel.

    3. Click the lock and enter your password to unlock the pane to make changes.

    4. Toggle the WDQIME and WordQ checkboxes off and on ensuring both are checked. Note for Catalina users: The WordQ option is 'greyed out', you may remove ("-") and add the WordQ option back ("+") to resolve accessibility.

    5. Click the lock to save changes.

    Please note, when using an app with WordQ for the first time (e.g.: MS Word), the OS will request permission to allow for WordQ access.

  • WordQ 5.5.5 supports MS Word online and Google Docs. For Doc, You must turn on all accessibility options under Docs Tools>Accessibility.

  • Current versions of WordQ 5 are not compatible with older versions of macOS (10.12 and below). WordQ 5.3.1 (or earlier) must be used for those older systems.

  • Message: "The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.

    Solution: You may be using/installing an older version of WordQ. Current versions of WordQ 5 are macOS 64-bit compatible.

  • The WordQ buttonbar may disappear if you make the target application fullscreen. The hotkeys for the WordQ buttonbars will still work, but we recommend that you don’t maximize your application.

  • This has been observed to happen after too many applications have been run since the computer was last booted. When this happens the best solution is to restart the computer.