Your privacy is important to Quillsoft Ltd. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
Collection and use of personal information
Personal information is defined as data that can be used to identify or contact the purchaser of our software, such as an individual, an institution (such as a school or school district), a company, or a governmental body.
No personal information is collected through the use of our software, although your email or domain address may be transmitted securely to our licensing server to confirm that your license is valid or whether you are using our software on a trial basis and for how long.
What personal information we may collect at the time of purchase
Here are some examples of the types of personal information Quillsoft and its affiliates may collect and how we may use it:
When you purchase a product, download a software update, register for training, contact its affiliates or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and payment information.
Quillsoft does not collect or retain any student data through the use of our products. In the situation where our products are purchased by volume for a school, collection of schools, or a school district, student email addresses that are used in the online licensing of our products are entered by a school/district license administrator in Quillsoft’s online licensing manager and immediately encrypted. Only a school/district license administrator can view the email addresses.
When our products are licensed by domain, for a school or a school district, Quillsoft enters that domain into its licensing manager and no individual email addresses are used.
There is no contact between Quillsoft and individual students licensed under a school, collection of schools, or a school district, except for ongoing checking of the validity of a license via Quillsoft’s online licensing manager.
Personal information as discussed in the following sections only applies to the school/district administrators and purchasers when Quillsoft products are purchased on behalf of students as described in the previous paragraph.
How we use your personal information
The personal information we collect allows us to keep you posted on Quillsoft’s latest product announcements, software updates, and upcoming events. You must explicitly confirm your consent to receive promotional material about our products and services by email. Your consent or non-consent has no bearing on the service/support that you are entitled.
We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
We may use your personal information to verify identity, assist with identification of users, and to determine appropriate services.
From time to time, we may use your personal contact information to send important notices, such as communications about purchases, updates and changes to our terms, conditions, and policies. Because this information is important to your interaction with Quillsoft and its affiliates, you may not opt out of receiving these communications.
Note that if you purchase our product(s) through an online store, such as Google Chrome Web Store, Apple App Store and Microsoft Windows Store, we receive no personal information about you. Therefore, important notices and update information are included in product descriptions on the online stores.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Quillsoft’s products, services, and customer communications.
If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.
Collection and use of non-personal information
Quillsoft and its affiliates may also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect and use, non-personal information for internal purposes only. The following are some examples of non-personal information that we may collect and how we may use it:
With your explicit consent, we may collect data about how you use your device and applications in order to help our developers improve our products.
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
Cookies and other technologies
You are free to disable cookies. Please note that certain features of Quillsoft and its affiliates’ websites may not be available once cookies are disabled.
We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. Quillsoft and its affiliates may use this information in marketing and advertising services. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
Disclosure to third parties
Personal information will only be shared between Quillsoft and its affiliates to improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Quillsoft and its affiliates to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
Protection of personal information
Quillsoft and its affiliates take the security of your personal information very seriously. When our products are purchased online from Quillsoft’s online store, your personal information is protected using secure Web transaction encryption. We use computer systems with limited access housed in facilities using physical security measures. Cloud data is stored in encrypted form including when we utilize third-party storage.
Information collected by third parties when our products are sold through their online stores, such as Google, Apple and Microsoft, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties. These online stores do not share any personal information with Quillsoft and its affiliates.
When you post anything about our products on any forum, chat room, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
Integrity and retention of personal information
Access to personal information
You can help ensure that your contact information and preferences are accurate, complete, and up to date by contacting the particular Quillsoft affiliate from whom you purchased our product(s) by telephone, email, or by post. We will correct the personal information data if it is inaccurate or delete the data if Quillsoft and its affiliates are not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
We understand the importance of taking extra precautions to protect the privacy and safety of children using Quillsoft products and services. Accordingly, we do not knowingly collect, use or disclose personal information from children under 13, or equivalent minimum age in the relevant jurisdiction, without verifiable parental consent. If we learn that we have collected the personal information of a child under 13, or equivalent minimum age depending on jurisdiction, without first receiving verifiable parental consent we will take steps to delete the information as soon as possible.
Third‑party sites and services
Quillsoft and its affiliate websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices.
We encourage you to learn about the privacy practices of those third parties.
Our companywide commitment to your privacy
To make sure your personal information is secure, we communicate our privacy and security guidelines to Quillsoft employees and strictly enforce privacy safeguards within the company.
All such communications are examined, and replies issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.
250 The Esplanade, #308 Toronto, ON M5A 1J2 CANADA
Toll-free from USA or Canada: 1-844-379-6737
Fax #1: 1 (416) 698-1555
For International call: 1 (416) 698-0111