Unable to select words in the word prediction list.
This issue is common on a touchscreen computer which typically has the DPI settings increased. You may set the DPI back to 100% in the control panel and this should resolve the issue.
WordQ & OSK (on screen keyboard)
WordQ by design interacts with the keyboard buffer, not all OSK’s interact with this system function. Operating system updates continually change the interaction between OSK and the main system functions. WordQ was not designed to interact with these styles of virtual keyboards. There are some success stories with third party OSK’s, however they are vulnerable to operating system updates that break the connection between the OSK and wordQ.
WordQ 3 not working with Windows 8.
Windows 8 & 8.1 require WordQ version 3.1 and up. WordQ > Options > Help > Check for Updates
WordQ not working/reading .PDF files.
WordQ is designed to access text for the purpose of writing with speech feedback, as such it requires full access to the text within a document. The security setting of the pdf may be too restrictive to allow WordQ to read the document. WordQ does not utilize the “copying for accessibility” feature for reading as it accesses the clipboard as an editing tool.
Does WordQ work with OpenOffice?
WordQ is partially compatible with Open Office. It will work with the software, except that WordQ is unable to follow the cursor, so the prediction box is locked in place on the screen and will not follow along as you write. WordQ also cannot do "in context prediction" in the middle of words you have already written. The reason for this is Open Office does not provide any hooks that external applications can read. This adds security, but blocks most accessibility software such as WordQ. WordQ can still read input from the keyboard, but can't read anything in the document. Thus if you go backwards into your text it cannot make predictions based on what is there.
Error message when I press the read button?
You may see the message "Unable to read the selected text." Your application may not support this feature. As documented in the User Guide, you must first select the text first in the browser and then press the Read button. The automatic highlighting and reading is only supported in MS Word, Outlook, WordPad and Notepad. In all other applications, you must highlight the text first and then press the Read button.
Can I display more than 5 word choices?
Choose WordQ Options>Prediction and choose 1-9 as the Number of Words.
I successfully registered WordQ, but it is still requesting a serial number?
There are 3 major reasons why this error may be occurring: 1) The computer has been set to Deep Freeze. Any changes that have occurred, including entering a serial number, will be lost after the computer is restarted. 2) The person entering the serial number has not logged in as an administrator and therefore does not have administrative privileges. 3) The person has installed both WordQ and SpeakQ onto the machine. Each has to be registered separately. Often people will put in the WordQ Serial Number and then demo SpeakQ for 30 days. When the second screen appears asking for a second serial number people think that the first serial number didn’t work. In fact the second screen has “SpeakQ” written in tiny print and it’s asking for the SpeakQ serial number, not the WordQ Serial Number. If the person is demoing SpeakQ, then they don’t have to enter a serial number and SpeakQ will expire after 30 days. But WordQ will continue to work beyond that because it’s been registered. If the person wants to register SpeakQ then they can enter the SpeakQ serial number.
Why does the prediction box partially cover text as I write?
The font size in the prediction box is smaller than the document text. Choose a larger font in the prediction box to match the document font. The box automatically positions itself with respect to the text depending on its font size.
Why doesn't the prediction box follow the cursor?
This is an application limitation. There are a few instances where WordQ is unable to follow the text cursor; specifically certain old versions of Microsoft Word. There were a number of early Office versions that had bugs related to the cursor in general that were addressed in updated fixes to Office. Basically, WordQ asks MS Word to give it the location of the text cursor so that it can position the word list. WordQ sets a flag (WordQCRS that runs in your StartUp folder) that tells Windows than an accessible product is running, and MS Word then makes the text cursor location visible to WordQ. You should update your office with the latest service release from Microsoft. See http://www.update.microsoft.com/windowsupdate. WordQ will not follow the cursor in AppleWorks, in Word on an NT system, and in any application that is using graphic text rather than actual text.
Why does my prediction box have a black background?
The word list color changes with system colors automatically and so if you change Windows system colors, the box changes along with it. This is designed for visual accessibility. The background color is the same as a tool tip color. To change the background and/or text color, adjust the Tool Tip under the Control Panel>Display>Appearance>Advanced properties page.
USB Headset not working (Andrea Electronics NC-185VM).
Visit AndreaElectronics.com to download and install the Andrea AudioCommander Software BEFORE connecting the USB headset. This will ensure correct configuration and detection of your new headset, particularly within the Windows 7 OS. www.andreaelectronics.com/audiocommanderdownload.html
How do I type numbers when using word prediction?
There are a few ways to type numbers. If you have a numeric keypad on your keyboard, typing on it will put in numbers rather than predicting words. At Options->Prediction-> Selection you can also reverse this, so that it is the keyboard that puts in numbers and the numeric keypad that makes word selections. Another option is to pause the word prediction to put in numbers. You can hit the F9 key to turn off word prediction, then type the numbers, and then F9 again to turn it back on. If typing numbers is a real problem, you can go to Options->Prediction->Selection, and turn off selection by number and just use the mouse or arrow keys to pick what word you want to use.
Does WordQ provide abbreviation-expansion?
Abbreviation-expansion is provided in WordQ version 3 however is not availabe in earlier version of WordQ. Expansions in version 3 can be found by opening the WordQ toolbar and then going to Options --> My Words --> Abbreviations. There you can create your abbreviation and expanded text. To use this feature once you have added your abbreviations go to Options and select abbreviations. A check mark will appear to let you know that abreviations are in use. Select Abbreviations again to turn off use of abbreviations.
Where can I find the last available updates/patches to older versions of WordQ and SpeakQ?
Following the release of Version 3, the final updated version of WordQ2.x and SpeakQ1.x (for Windows) as well as the final updated version of WordQ2.x MAC were moved and can be found at http://file.goqsoftware.com/legacywq/